Support Center

We're here to help! Whether you're experiencing technical difficulties or have a question about our services, our dedicated team is ready to assist you.

How to Reach Us

Choose the most convenient method to get in touch with our support team.

1. Registered Users (Support Tickets)

If you already have a ViralMeFast account, the fastest and most secure way to get help is through our built-in Support Ticket System. Simply log in to your dashboard and navigate to the 'Support' section to open a new ticket. This allows our moderation team to view your account details directly and resolve your issue faster.

2. General Inquiries (Email)

If you cannot access your account, forgot your login details, or have a general pre-sales question, you can reach us via email at [email protected]. Please include as much detail as possible in your email so we can assist you efficiently.

3. Business & Partnerships

For business inquiries, API access requests, or partnership proposals, please send an email to [email protected]. Our business development team will review your proposal and get back to you.

4. Response Times

Our support team operates 24/7. However, depending on the volume of requests, please allow up to 24-48 hours for a comprehensive response to your ticket or email. We appreciate your patience!

Before Contacting Us

To save your time, you might find the answer you're looking for in our documentation.

Check the FAQ

Our Frequently Asked Questions page covers the most common questions regarding earning points, CPC, and account safety. We highly recommend checking there first.

Read the Wiki

If you want to learn how to use the platform effectively, add links, or understand the point economy, our Wiki is a great place to start.

Browser Extension Help

Having trouble with the ViralMeFast browser extension? Make sure your browser is up to date, you are logged into your social media accounts, and that no other extensions are conflicting with ours.

Billing & Refunds

If you have an issue with a recent payment, please include your Order ID and transaction details in your email or support ticket to expedite the process.